The Nature of Mentorship in an Industrial Goods and Services Company

Purpose: The purpose of this study was to investigate the nature of a mentorship program and to develop a holistic mentorship model to assist organizations in the effective implementation of mentorship programs. Problem investigated: Mentorship programs are often implemented in an uncoordinated fashion, resulting in failure. Organizations do not experience the true benefit of mentorship, because not all the factors that have an impact on the success of such an intervention are considered beforehand.
Methodology: Phenomenological, semi-structured interviews were conducted with mentors and protégés (N=10), to gain insight into
their experience of mentorship programs.
Findings and implications: The results indicated that the mentorship program and relationship are processes that function
interdependently to ensure the success of such programs. The results further showed that this process needs to be well planned,
implemented and evaluated in an attempt to increase the return on investment.
Value of the research: Mentorship programs have the potential of improving organizations’ effectiveness. It is therefore of value to
approach mentorship in a holistic, well-planned and integrated manner.
Conclusion: A holistic, systems view of mentorship would assist organizations in implementing successful mentorship interventions